1. Return eligibility
We accept eligible returns requested within 30 days of delivery.
To qualify for a standard return, the item must be unused, in the condition received, and in its original packaging. Proof of purchase, such as an order number or receipt, is required.
2. Non-returnable items
- Gift cards
- Personalized or customized items
- Final-sale or clearance items clearly marked as non-returnable
- Opened or used products unless they arrived defective or incorrect
3. Starting a return
Email service@dethvyn.com before sending anything back. Include your order number, the reason for the return and photos if the item is damaged, defective or incorrect. Returns sent without authorization may not be accepted.
4. Return shipping
Customers are responsible for return shipping unless the item arrived defective, damaged or incorrect. Original shipping charges are non-refundable. We recommend using a trackable service and keeping the shipping receipt.
5. Refunds
After the return is received and inspected, we will email the approval decision. Approved refunds are issued to the original payment method, usually within 5–10 business days. Your bank or payment provider may need additional time to post the credit.
6. Damaged, defective or incorrect orders
Contact us within 7 days of delivery and include clear photos. We will review the order and, when appropriate, arrange a replacement or refund.
7. Contact
Return and refund questions can be sent to service@dethvyn.com.