1. Shipping policy
We offer worldwide shipping and work to deliver every order as safely and efficiently as possible. Please review this policy before ordering so you understand processing, delivery estimates and possible customs requirements.
2. Shipping methods and costs
- Standard shipping: estimated delivery within 7–14 business days, depending on destination.
- International shipping: delivery time may vary because of local carrier and customs procedures.
Available services and any shipping charge are shown at checkout based on the destination and order.
3. Order processing
- Orders are normally processed within 1–3 business days.
- Orders placed on weekends or public holidays are processed on the next business day.
- Tracking details are emailed after dispatch.
4. Order tracking
After your order ships, you will receive a tracking number by email. If you do not receive tracking information or need help with a shipment, contact service@dethvyn.com.
5. Shipping destinations
We currently ship worldwide, including the United States, Canada, Australia and the United Kingdom. If checkout does not accept your destination, please contact us to confirm availability.
6. Customs and import duties
International orders may be subject to customs duties, taxes or import fees under local law. Unless checkout states otherwise, these charges are the customer’s responsibility and are not included in the product price or shipping charge.
7. Missing or damaged items
If an order appears lost or arrives damaged, contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging where relevant. Keep all packaging until the claim is reviewed.
8. Delivery delays
Weather, holidays, customs clearance and carrier disruption can cause delays. Delivery dates are estimates rather than guarantees. If a shipment is significantly delayed, contact support and we will help investigate.
9. Contact
Questions about shipping can be sent to service@dethvyn.com.